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Bosun's Locker Chandlery Returns Policy

DOWNLOAD RETURNS FORM HERE

Returns Information


Our Returns Policy – the quick version!

Please read and fully understand this policy before returning goods to us.

It is your responsibility to ensure that the item is returned to us in a safe and secure manner, we suggest that you use a recorded postal/courier service. Please ensure that the service you use covers the value of the goods in the parcel.

Return shipping costs are non-refundable.

If you wish to exchange an item for any reason the quickest and simplest way to do this is to place a new order for the item you want and return the other item for a refund.

Returns Summary

What we can do:

  • Accept returns for 90 days after purchase
  • We offer free postage on all exchanges.
  • We will only refund return postage costs on damaged/ faulty goods.
  • Refunds will only be returned to the original payment method – this may take up to 10 days to appear depending on how you paid.
  • Whilst we will accept returns without a completed returns form this may severely delay the returns process.

What we cannot do

  • We cannot refund your return postage if you have changed your mind or ordered incorrectly.
  • We are unable to accept returns where the goods or packaging is lost, damaged or not in the condition you received it in. If items are returned without the packaging and all instruction intact we may levy a re-stock charge. We will contact you in this case.
  • We cannot accept returns on food, energy products, videos, DVD’s, face masks, personalised goods, software, gift vouchers, safety equipment or under garments.
  • We are unable to offer a refund without proof of purchase.
  • In order to be eligible for 90 day returns, items must be returned un-used and as-new still in their original packaging.

What you need to do

  • Always hold on to your packaging until you are completely satisfied with your purchase – we cannot accept returns without this.
  • Try and keep packaging intact as damaged packaging may invalidate your right to a refund.
  • When returning your order under warranty please make sure any items of clothing, or footwear have been suitably cleaned – failure to do this may severely delay or invalidate your warranty claim.
  • It is your responsibility to ensure that the item is returned to us in a safe and secure manner, we suggest that you use a recorded postal/courier service. Please ensure that the service you use covers the value of the goods in the parcel.
  • It is your responsibility to inspect your goods upon receipt to ensure they are what you have ordered. Once goods have been used it will be considered an acknowledgement that you are happy 

Bosun's Locker Chandlery online returns policy

For items bought in store, click here.

At Bosun's Locker Chandlery we will only send you quality products. We check your order thoroughly before we send it out to make sure everything is in perfect condition, and we package your items carefully so they don’t get damaged in transit. However, if you need to return an item, we will happily exchange it or give you a refund.

We offer a “no-hassle” returns policy and are happy to accept items back in their original, resaleable condition for a refund or exchange if they don’t fit, you’ve ordered the wrong things, the items are damaged or faulty upon receipt or you simply don’t like what you’ve ordered. (Please note that food, energy products, videos, DVD’s, face masks, personalised goods, software, gift vouchers, safety equipment or under garments are exempt from this policy and may not be returned.)

If you would like a refund, please return your item(s) to us within 90 days of receipt. Exchanges can also be made up to 90 days after you receive your order. Goods must be accompanied with original proof of purchase and a completed returns form.

How to return items purchased on bosunslockerchandlery.co.uk

HOW TO RETURN A LARGE / HEAVY / HIGH VALUE ITEM OR LIQUIDS

  • Please return your item within 90 days of purchase.
  • If you wish to exchange an item, the quickest and simplest way to do this is to place a new order for the item you want and return the other item for a refund.
  • Please contact us first, if you are returning a large, heavy or high-value item. We can often save you money on return postage by using our couriers: we charge a flat fee of  £15 for oversized/high value items. Why do I pay return postage?
  • Return items must be complete, in pristine and resaleable condition, in their original packaging and must not be fitted or used.
  • Please enclose the following with your return package:
    • Your original proof of purchase or order confirmation email (we are unable to process refunds without proof of purchase)
    • A completed returns form (enclosed with your delivery, or you can download one here).
  • We recommend you obtain proof of postage or use a tracked service, as we cannot be held responsible for goods lost or damaged in transit. Please ensure that the service you use covers the value of the goods in the parcel.
  • Refunds and/or exchanges will be issued once the products have been received and inspected by Bosun's Locker Chandlery.

For our web returns address, see here.

HOW TO RETURN CLOTHING, PARTS OR ACCESSORIES

  • Please return your item within 90 days of purchase.
  • If you wish to exchange an item, the quickest and simplest way to do this is to place a new order for the item you want and return the other item for a refund.
  • There is no need to contact us before you return clothing, parts or accessories, unless you think that our help and advice may avoid you having to return the goods (in the case of a fitting problem, etc).
  • Return items must be complete, in pristine and resaleable condition, in their original packaging and must not be fitted or used. Please ensure you wrap your items securely to avoid any damage in transit.
  • Please enclose the following with your return package:
    • Your original proof of purchase or order confirmation email (we are unable to process refunds without proof of purchase)
    • A completed returns form (enclosed with your delivery, or you can download one here).
  • We recommend you obtain proof of postage or use a tracked service, as we cannot be held responsible for goods lost or damaged in transit. Please ensure that the service you use covers the value of the goods in the parcel. Why do I pay return postage?
  • Refunds and/or exchanges will be issued once the products have been received and inspected by Bosun's Locker Chandlery.

For our web returns address, see here.

Postage costs for returns and exchange items

If you wish to exchange an item, the quickest and simplest way to do this is to place a new order for the item you want and return the other item for a refund.

At Bosun's Locker Chandlery we offer free delivery on all orders over £50 within the UK.

We do not offer free returns because we aim to keep the cost of the product as low as possible. Of course, if goods are found to be faulty, we will reimburse any cost incurred.

If you would like to exchange an item, we will happily send out a replacement product free of charge of postage. 

If you are returning an item for a refund, then we can only refund the original amount paid for the item, not any initial shipping costs you may have incurred. We cannot refund your return postage for items where you have changed your mind about keeping them. If you are returning a large, heavy or high-value item, then please do contact us first, as we can often save you money on return postage by using our couriers. We charge a flat fee of  £15 for oversized/high value items.

Received the wrong item?

We do make the occasional mistake! If we’ve sent you the wrong item, please accept our apologies. We’ll be happy to give you an refund/exchange, and refund your  postage costs for returning the item. You may send goods back to us using Priority or Guaranteed services, but we can only refund the approximate 1st class postage cost. If you are returning a large, heavy or high-value item, please contact us to arrange a collection (if you choose to post large items yourself, we can only offer a refund of up to £10).

Please return the item to us within 90 days of receipt, enclosing your original proof of purchase (included with your order, or you can print out our order confirmation email), and a completed returns form. Goods must be complete, in pristine and resaleable condition, in their original packaging and must not be fitted or used. We recommend you obtain proof of postage, as we cannot be held responsible for goods lost or damaged in transit.

Refunds and/or exchanges will be issued once the products have been received and inspected by Bosun's Locker Chandlery.

What if I want to exchange an item but no alternative is available?

If we don’t have an alternative item in stock, then provided you’ve returned your unwanted item to us within 90 days, we’ll offer you a refund.

International returns

For international returns, please contact us first, so we can organise the most cost effective method: call +44 (0)1326 312212 (lines open Mon-Sat, 9.30am-5pm), or email info@bosunslockerchandlery.co.uk.



Returning faulty, damaged or broken items

All goods purchased from Bosun's Locker Chandlery are covered by a full warranty. The duration of this warranty is at least 6 months from date of purchase, and some manufacturers offer extended warranty. Generally speaking, warranties cover manufacturing faults and defects but do not cover damage caused by crashing, abuse, general wear and tear, etc.

If your faulty item is a previous year’s model and still under warranty, we may not be able to offer an exchange if the model has been discontinued or is unavailable. Should this situation arise, we will offer a repair, a suitable alternative or a refund, provided the fault is covered under warranty.

Step 1: If you feel that the product you have purchased from Bosun's Locker Chandlery has developed a fault, then please email or call us on 01326 312212 (lines open Mon-Fri, 9:00 to 17:30; Saturday 9:00 to 17:00) before returning goods, as many problems may be solved without you incurring postage costs.

Step 2: If you need to return a faulty, damaged or broken product to us:

  • Please make sure it’s clean, and not covered in muck and oil.
  • Please wash all clothing items.
  • Please enclose your original proof of purchase and a completed returns form

We recommend you obtain proof of postage, as we cannot be held responsible for goods lost or damaged in transit.

We will refund your postage costs when returning faulty, damaged or broken items. You may send goods back to us using Priority or Guaranteed services but if postage is more than £10 please contact us before returning the goods. If you are returning a large or heavy item please contact us to arrange a collection.

If you live outside the UK, please email us with details of the item(s) you wish to return and we will contact you with the best way to return them.

Returns address

Returns address

All returns should be made to the following address:

Bosun's Locker Chandlery
16-17 Church Street
Falmouth
Cornwall
TR11 3DR

In-store returns policy

We offer a “no-hassle” returns policy for items bought in store and are happy to accept items back in their original, resalable condition, within 28 days of purchase date, for a refund or exchange. Goods must be accompanied with original proof of purchase.