Contact us

If you can't find the information you're looking for, please feel free to contact us directly. If you have a query about an order you've already placed you may get the fastest answer by checking 'My Account'. Still no joy? Get in touch and one of our team will help you out.

Email us with your question to

Don't like Email? You can also reach us by phone...

Give us a call on +44 (0)1326 312212.

Pre Contact Checklist:

The answer to your question might be just a click away, so please have a look below before you get in touch:

How do I make a return/exchange of an item?

It couldn't be easier and we offer 90 day returns. You'll need a returns form and a bit more information on how to get your item back to us, just click here.

How do I change something on my order?

At present, the only way to cancel your order is to contact us - click here.

Why isn't my discount  code working?

First thing to do is check that you are eligible to use the code, then check that the code is still in date and that everything in your basket is eligible for the promo. If the code is still good to use sometimes clearing out your cookies can refresh the site to accept the code - press the function key "F5" on your keyboard.

What customs charges will I be liable for?

Orders delivered outside the EU (including Canary Islands and Channel Islands) may be subject to Customs Duties. Unfortunately we have no control over this part of your order's journey and the best advice will come from your local customs office. 

Can I choose the courier for my delivery?

Sorry no - you can choose the level of postage you want, for example standard or priority, but we choose the courier based on the best method for the size and destination of your order.

My order has not arrived yet?

Sometimes mistakes happen or our courier partners can be slower than expected in delivering your order. Don't worry it is usually easy to sort out in a few simple steps.

Check "my account" to view the status of your order click here.

If the order is being delivered by standard post, it usually takes 2-4 working days, it can take up to 7 working days. In this time check with your neighbour and the local post office and if after 7 working days it is still not with you contact us and we will help get you sorted.

If you have selected "Next Day Tracked Delivery" as your delivery option, contact us and we will contact our courier and get a status update as soon as possible.

How will my order arrive?

It depends on what you have ordered!

Our orders are dispatched from multiple warehouses and therefore may arrive in separate packages - this allows us to provide a speedier and cheaper service to you. Depending on what you have ordered it may arrive in a box, envelope or jiffy bag.


Why do my purchases sometimes arrive in boxes, sometimes in Jiffys and sometimes in bags?

We always strive to pack orders in the best fit packaging possible. Depending on the item(s) this may mean one of our Jiffy bags, one of our boxes or one of our plastic bags. We do this for three reasons:

  1. The best-fit packaging is usually the most cost-effective and helps us keep our packaging and our courier costs down so we can continue to provide you with the most competitive prices around.
  2. With smaller packages there is a better chance that your order will fit through your letter box, avoiding delayed deliveries and repeated delivery attempts.
  3. Smaller and more compact parcels take up less space on planes, trains and automobiles so it's better for the environment.

However, some customers will still occasionally find an item turns up in a box that seems just too big. This is because during peak periods we may put a smaller item in a box to ensure we meet our dispatch and delivery commitments to you.